FAQ

Have a question before ordering? We’re a small family-run shop, and we want you to feel confident before you buy. Here are a few helpful details about our products, shipping, made-to-order process, and customer support.

Frequently Asked Questions

What is Roberts Family Design?

Roberts Family Design is a family-run shop creating expressive apparel, reader gifts, mugs, totes, home goods, and everyday pieces made to feel personal. Our collections are designed for people who love cozy comfort, bold little statements, favorite stories, thoughtful gifts, and items with personality.

Are your items made to order?

Yes. Many of our products are made to order, which means your item is created after your purchase is placed. This helps us offer more designs and reduce unnecessary inventory.

How long does it take to receive my order?

Processing and shipping times may vary depending on the item ordered. Because many products are made to order, please allow time for production before your order ships. Once your item has shipped, you should receive tracking information when available.

Can I cancel or change my order after placing it?

Please contact us as soon as possible if you need to cancel or change an order. Because many items are made to order, we may not be able to make changes once production has started.

Do you accept returns or exchanges?

Because many of our items are custom made to order, we may not be able to accept returns or exchanges for buyer’s remorse, wrong size selection, or change of mind. However, if your item arrives damaged, defective, or incorrect, please contact us so we can help make it right.

What should I do if my item arrives damaged or incorrect?

Please contact us with your order number and clear photos of the issue. We will review the problem and work with you on the next steps.

Do colors look exactly like they do on screen?

We do our best to show product colors accurately, but colors may vary slightly depending on your screen settings, lighting, product material, and print process.

Are your products made in-house?

Some parts of our shop are handled directly by us, while many apparel and gift items are made to order through trusted production partners. This helps us offer more designs, reduce excess inventory, and keep the shop flexible as we grow.

Do you sell books, book boxes, or author items?

Yes. Our Author’s Shelf collection is where you’ll find books, book boxes, mug sets, reader gifts, and story-inspired items from our founding indie author, with room for more special bookish goods in the future.

How can I contact you?

You can reach us through our Contact page. Please include your name, order number if applicable, and any details that will help us assist you.

Do you offer discount codes or promotions?

From time to time, we may offer discount codes, seasonal promotions, or special shop events. The best way to stay updated is to follow our social pages or join our email list.